Terms of Service

Last updated: April 25, 2025

1. Introduction

These Terms of Service ("Terms") constitute a binding legal agreement between you ("you," "your") and Innospike, UAB ("Company," "we," "us," or "our") governing your access to and use of the services available at https://getmac.io ("Service").

By accessing or using the Service in any manner, including visiting, browsing, registering, authenticating, or purchasing a subscription, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms or the Privacy Policy, you must not access or use the Service.

You represent and warrant that you have the legal authority to enter into these Terms and to comply with all applicable local, national, and international laws and regulations in connection with your use of the Service.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of such changes.

2. Changes to the Terms

We are constantly working to improve our Service, and as a result, these Terms may need to change.

We reserve the right to modify these Terms at any time.

If we make material changes, we will:

  • Post a notice on our website at https://getmac.io,

  • Send you an email notification (if we have your email address),

  • Or notify you through other reasonable means.

If you do not agree with the updated Terms, you are free to reject them; however, you will no longer be able to use the Service.

If you continue to use the Service after the effective date of any change, it means you accept the updated Terms.

Except for changes made by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

3. Privacy Policy

Please review our Privacy Policy, which explains how we collect, use, and protect your personal data in connection with the Service.

4. Eligibility, Account Registration, and Accuracy of Information

By creating an account or accessing the Service, you represent and warrant that:

  • You are at least 18 years old.

  • The information you provide is accurate, complete, and up to date at all times.

  • You have the legal authority to enter into these Terms.

Providing false, inaccurate, outdated, or incomplete information may result in immediate suspension or termination of your account, without refund.

You are solely responsible for maintaining the confidentiality of your authentication credentials and for all activities that occur under your account.

5. Third-Party Services and Responsibility

We use third-party providers ("Third Party Services") to help deliver and improve our Service, including authentication, payments, network security, and analytics.

Your interactions with Third Party Services are governed by their own terms and privacy policies. We are not responsible for the content, practices, or failures of any Third Party Services.

6. Payment Terms and Auto-Renewal

The Service is offered on a subscription basis with recurring billing cycles.

By purchasing a subscription, you authorize us to charge your payment method at the beginning of each billing period for the applicable subscription fee, at the then-current non-promotional rate.

Subscriptions will automatically renew for the same duration unless canceled before the end of the current billing period.

You may cancel your subscription at any time by accessing your billing settings. Cancellation will take effect at the end of your current billing period, and your subscription will not be renewed.

You will retain access to the Service until the end of the period already paid for.

Paid Services cannot be canceled mid-term for a refund.

If you do not wish to be charged for the next billing period, you must cancel your subscription before it renews.

Your continued use of the Service constitutes authorization to continue charging your payment method.

7. Free Trials and Promotions

We may offer free trials, promotions, or discounts at our sole discretion.

We reserve the right to modify, suspend, or discontinue any free trial or promotion at any time without prior notice.

Participation in any promotional offer does not guarantee future availability or continuation of the same terms.

8. Refund Policy

All purchases and subscription payments are final and non-refundable, including usage-based resources such as minutes, concurrency, or compute time.

You may cancel your subscription at any time; however, cancellation will take effect at the end of your current billing period, and you will continue to have access to the Service until that date.

You will not receive a refund or credit for any portion of the subscription period already paid, regardless of usage.

Except as required by applicable law or explicitly stated in these Terms, we do not offer refunds or credits for any used or unused Service time.

We reserve the right to deny refund or credit requests at our sole discretion, including but not limited to cases of abuse, fraud, or violation of these Terms.

9. Customer Content and License

You retain full ownership of any data, content, and materials ("Customer Data") you upload or process through the Service.

You grant us a non-exclusive, worldwide, royalty-free license to host, store, copy, process, and transmit your Customer Data solely for the purpose of providing and maintaining the Service.

We do not sell, share, or analyze Customer Data for marketing, advertising, or any unrelated purposes.

We do not access, modify, or interact with Customer Data unless strictly necessary to operate the Service.

10. Data Deletion

Upon termination, expiration, or deletion of a virtual machine instance:

  • All associated Customer Data is permanently and irreversibly deleted.

  • We cannot restore deleted data.

We are not responsible for any loss of data following deletion.

11. Customer Responsibilities and Prohibited Activities

You must:

  • Use the Service only for lawful purposes and in accordance with all applicable laws.

  • Maintain accurate and current account information.

  • Monitor and control all activities conducted through your account.

  • Respect the rights and security of others.

You must NOT:

  • Engage in illegal activities (including fraud, money laundering, child exploitation, terrorism financing).

  • Upload or distribute abusive, harassing, defamatory, obscene, or otherwise unlawful content.

  • Send spam, phishing, scams, or unauthorized mass communications.

  • Introduce viruses, malware, spyware, ransomware, or other malicious software.

  • Attempt unauthorized access to systems, servers, or databases.

  • Use crawlers, bots, spiders, or automated systems without prior written permission.

  • Perform or facilitate denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.

  • Reverse-engineer, decompile, or disassemble any part of the Service.

  • Circumvent security features or authentication measures.

  • Use the Service to compete with Innospike, UAB or develop competing products.

  • Damage or tarnish the reputation or goodwill of Innospike, UAB.

Violation of these responsibilities may result in immediate account suspension or termination without refund, and reporting to law enforcement authorities if necessary.

12. Risk Acknowledgement

You understand that you are solely responsible for securing and backing up your data.

13. Intellectual Property

All rights, title, and interest in the Service and all related intellectual property are the exclusive property of Innospike, UAB or its licensors, including but not limited to:

  • Software,

  • Infrastructure,

  • Service architecture,

  • Platform designs,

  • Data structures,

  • APIs,

  • Technical solutions,

  • Concepts, methods, ideas, and know-how.

Nothing in these Terms grants you ownership or license rights in our intellectual property except the limited rights to use the Service as expressly permitted under these Terms.

14. Warranty Disclaimer

To the maximum extent permitted by applicable law, you expressly understand and agree that:

  • Your use of the Service is at your sole discretion and risk.

  • The Service is provided on an "as is," "as available," and "with all faults" basis.

  • We expressly disclaim all warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

  • We make no warranty that:

    • The Service will meet your requirements,

    • The Service will be uninterrupted, timely, secure, or error-free,

    • The results obtained from the use of the Service will be accurate or reliable,

    • Any errors in the Service will be corrected.

  • We do not guarantee the security, availability, accuracy, or reliability of any data stored or transmitted through the Service.

  • We do not warrant or make any representation regarding the use, availability, or reliability of any third-party services, networks, or software used in connection with the Service.

  • No advice, guidance, or information, whether oral or written, obtained by you from us shall create any warranty not expressly stated in these Terms.

You acknowledge that the Service may be subject to limitations, delays, and other issues inherent in the use of the Internet and electronic communications.

15. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages.

  • We shall not be liable for loss of profits, revenues, data, goodwill, or business opportunities.

  • Our maximum liability arising out of or related to these Terms shall not exceed the total amount paid by you for the Service during the twelve (12) months preceding the claim.

16. Indemnity

You agree to indemnify, defend, and hold harmless Innospike, UAB, its affiliates, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of:

  • Your use or misuse of the Service,

  • Your violation of these Terms,

  • Your violation of any law or the rights of any third party.

17. Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent.

We may freely assign or transfer these Terms without restriction.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Lithuania and applicable European Union regulations.

Before initiating any court proceedings, you and we agree to attempt to resolve disputes through confidential binding arbitration in Lithuania under Lithuanian Arbitration Law.

If arbitration is unavailable or unenforceable, disputes shall be resolved exclusively in the courts of Lithuania.

19. Links to Other Websites

Our Service may contain links to third-party websites or services. We are not responsible for the content, practices, availability, or security of such third-party services.

Your use of external websites is at your own risk.

20. Error Reporting and Feedback

You may provide suggestions, ideas, bug reports, or feedback ("Feedback").

By submitting Feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use and exploit such Feedback without any obligation to you.

We are under no obligation to review or implement Feedback.

21. Analytics and Subprocessors

We may use third-party subprocessors to assist with hosting, analytics, operations, and security. The current list of our subprocessors is available at:

https://getmac.io/legal/subprocessors

By using the Service, you consent to the use of these subprocessors.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

23. Compliance with Export Laws and Sanctions

You may not use, access, or otherwise export or re-export the Service except as authorized by applicable law, including, without limitation, European Union regulations, United States export control laws, and applicable local laws.

By using the Service, you represent and warrant that you are not:

  • Located in, organized under the laws of, or a resident of any country or territory that is subject to comprehensive sanctions or embargoes, including but not limited to Cuba, Iran, North Korea, Syria, Russia, Belarus, and the Crimea, Donetsk, and Luhansk regions of Ukraine;
  • Designated on any sanctions or restricted parties list maintained by the European Union, United States Department of the Treasury (Office of Foreign Assets Control), U.S. Department of Commerce (Bureau of Industry and Security), United Nations Security Council, or other relevant government authority;
  • Acting on behalf of or providing access to the Service to any person or entity described above.

We reserve the right to restrict, suspend, or terminate access to the Service, without notice or liability, if we reasonably believe that your use of the Service violates applicable sanctions or export control laws.

Terms of Service | GetMac